Help with Sideyard

Intimate-image removal

If an intimate photo or video of you was shared on Sideyard without consent, request intimate-image removal. You or an authorized representative can request this without a Sideyard account. Valid requests covered by the US TAKE IT DOWN Act have a separate 48-hour removal process; the ordinary seven-day review aim does not replace it. Send identifying details, not intimate files or identity documents.

Contact support

Sideyard is operated by FUSIONTECH LABS PTE. LTD., Singapore.

Company contact address:
160 ROBINSON ROAD
#14-04
SINGAPORE BUSINESS FEDERATION CENTER
SINGAPORE 068914

Email contact@fusiontech.sg. Include the account email you use, the screen where the issue happened, and a brief description. Never send your password, sign-in link, verification code, identity document or private conversation unless specifically required through an appropriate support process.

Sign-in help

Use the same sign-in method you originally used. If you use email and password, choose the recovery option on the sign-in screen. Connected Google or Apple sign-in belongs to the account you explicitly linked; selecting a different provider account does not automatically merge accounts.

Account age and country review

Sideyard has a minimum account age of 16. Account access also depends on your country of residence and any required review. The eligibility check uses your own age-band and country statements, not verified age or identity. A pending review does not have a promised approval date. Contact support for help or correction; do not send identity documents, selfies or guardian evidence by email. An email address, invitation or family-space role does not prove parental responsibility or approve account access. Privacy and deletion help remain available while ordinary access is held.

Invitations and access

Each space has its own members. New members can see its existing shared history, so invite only people you intend to share that history with. If an invitation has expired or has already been used, ask the owner for a new invitation. A family-tree relationship does not grant access to a space.

Report a safety concern

Use Report from a conversation, member controls, or the menu on a Moment, shared page or file. Text-report controls are also available in an existing task's edit sheet, an event or expense detail sheet, and beside a care entry or saved link. These send selected text, the relevant reference and your explanation to the operator; expense amounts and shares are not copied. Open Safety to check your reports or a completed decision affecting you or text on your record. Choose Request another review on a completed decision to explain what should be reconsidered. You can also email contact@fusiontech.sg with the reference if you cannot use the app. Do not forward illegal images or sensitive attachments.

Ordinary safety reports and requests for another review are checked daily by a human. We aim to make an initial decision within 7 calendar days of receiving your safety report or request for another review. Complex cases may take longer; this is an aim, not a guaranteed response time. Check Safety for the recorded outcome, or contact support with your case reference.

A report may be closed without action, lead to removal of reported content or text, or lead to account suspension. Another review may uphold or change the earlier decision, or restore an account where appropriate. It does not promise restoration of removed content. Sideyard is not continuously monitored or an emergency service. For immediate danger, contact local emergency services.

Delete your account

Open Settings and select Delete account. You can also request deletion by email without reinstalling the app; see the Account deletion page for the steps and retention details.

Health information and privacy

You can request access, withdrawal or deletion without closing your account. Read the consumer health data policy and request instructions.